SHOPPING INFORMATION
All orders are processed within 1-3 business days after receiving the order confirmation email. Production begins once you approve the CAD drawings.
Standard shipping takes approximately 8-10 weeks from the date of CAD drawing approval. Expedited shipping is available and takes about 5-6 weeks.
Yes, we offer free worldwide shipping. However, some remote locations such as Alaska, Hawaii, and Puerto Rico may not qualify for free shipping.
If you request changes to the CAD drawings, production will be delayed until you approve the final design. We encourage prompt communication to avoid delays.
While we do our best to accommodate delivery preferences, we cannot guarantee specific dates due to production and shipping timelines. Expedited shipping may help speed up delivery.
PAYMENT INFORMATION
Simply enter the discount code (e.g., SY400) at checkout to enjoy your savings and any additional offers like free metal table legs.
We accept all major credit cards, PayPal, and other secure payment options listed during checkout.
Yes, all payments are processed through secure, encrypted payment gateways. We do not store your credit card information.
There are several possible reasons for a declined payment, including incorrect card details, insufficient funds, or security restrictions from your bank. Please double-check your information, contact your bank for further assistance, or try using another payment method.
We do not offer traditional installment plans, but we do support a deposit and balance payment option. You can pay 20% upfront as a deposit, and the remaining 80% can be settled before the product is shipped once production is complete.
ORDERS AND RETURNS
Orders can be canceled within 12 hours for a 3% fee. After 12 hours, cancellations incur a 30% fee. Orders cannot be canceled after shipping, but they can be returned following our return policy.
Returns are accepted only for standard products. Custom-made items are final sale unless there is a defect or damage.
Yes, once your order has shipped, we will provide you with a tracking number via email so you can follow your delivery status
If your table arrives damaged, please contact us immediately with photos of the damage. We will work with you to resolve the issue, including possible repairs or replacements.
OTHER
We use high-quality wood options such as black walnut, olive wood, Cunninghamia, ash, and zebrawood, along with premium epoxy resin for durability and beauty.
Epoxy tables are designed for indoor use. Prolonged exposure to direct sunlight, moisture, and temperature changes can affect the durability of the table if used outdoors.
Wipe your table with a soft, damp cloth and avoid using harsh chemicals. For long-term care, keep it away from direct sunlight and extreme temperatures to prevent damage.
Yes, we offer fully customizable epoxy tables, including wood type, table dimensions, and epoxy color. Once the order is placed, we’ll send you CAD drawings for approval before production begins.